FAQ

1. How do I track my order? 
• You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. 
2. How do I cancel my order?
• Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or Email us at: Quotidieyoga@gmail.com for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
3.  Can I exchange my order?
• We will gladly accept unworn, unwashed, unaltered and unused merchandise, with the original tags still attached that is in sellable condition within 15 days of delivery. 
4. Can I return my order?
• We will gladly accept unworn, unwashed, unaltered and unused merchandise, with the original tags still attached that is in sellable condition within 15 days of delivery for a return.
• Quotidie Yoga does have a restock fee of 10% of the purchase price. 
5. Do you ship to P.O BOXES?
• Yes we do! 
6. Can I change the color or size of a product I just ordered?
• Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives.
7. I forgot to add an item to my order; can I make a change before it ships?
• Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. If this happens to you please reach out to our customer service team to see how we can offer you free shipping!
8. Can I make a change to my billing or shipping address before my package ships?
• You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Product & Inventory

1. The style/size/color I want is out of stock. When will you be restocking?
• Quotidie Yoga comes out with new collections each season. Some Items may not be available for restock. However, If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
2. Do you provide price matching or adjustments?
• Sorry, Quotidie Yoga does not offer price matching or adjustments at this time.
3. I am between sizes, what size do you recommend?
• We recommend going with the larger size, if the product you choose ends up being the wrong size please reach out to our customer service team AS SOON AS POSSIBLE to start your exchange process. 

INTERNATIONAL ORDERS

1. Do you ship internationally?
• Quotidie Yoga currently does not ship internationally at this time. Check back at a later date to see updated shipping locations! 

OTHER

1. Do you offer discounts?
• Quotidie Yoga does offer discounts periodically, Make sure to subscribe to our email list and follow us on social media for our exclusive discounts.  
2. Can I become a brand Ambassador?
• Absolutely! Quotidie Yoga is always looking for great minded individuals to work with as a Brand Ambassador. For more information please refer to our Affiliates & Creators Page. 

MY ORDER IS WRONG

• We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.
• CHECK IF YOUR ORDER WILL ARRIVE IN SEPARATE SHIPMENTS

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".
This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

• CHECKED YOUR ORDER IS CORRECT BUT STILL MISSING AN ITEM?

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

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I'VE RECEIVED A DIFFERENT ITEM TO WHAT I ORDERED

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

1. Your order number
2. The name of the item you didn't receive
3. A photo and the name of the item you have received (if the wrong item)

***FYI; All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.**